Frequently Asked Questions

If you’re unsure what your website needs, or what it might cost, start here. These are some of the questions business owners ask before getting in touch.

There’s no fixed expiry date for a website. If yours is easy to use, accurate and bringing in useful enquiries, you may only need occasional updates to keep it running smoothly. If customers struggle to find information or you find it difficult to make changes, it’s worth reviewing what needs fixing before deciding to replace it.

The cost depends on what your website needs to do, how much content you need and whether you need features such as bookings or online payments. A useful quote should explain what’s included, what you’ll need to provide and what you’ll pay after launch.

Your ongoing costs may include your domain name, hosting, support, and any paid services connected to the site. Ask for these costs separately from the initial build so you can budget for the whole year.

It’s frustrating when your website is live but the enquiries aren’t coming in. It may need more relevant visitors, a clearer explanation of what you offer or an easier way to get in touch. Checking those areas can help you work out where people are getting stuck.

Age alone doesn’t tell you whether a website needs replacing. More useful signs are that it’s awkward on a phone, contains outdated information, is difficult to update or no longer reflects your business. A review can help separate small fixes from bigger problems.

You may be able to improve your existing site if its foundations are sound. Updating the content, navigation or enquiry forms could solve the main problems. A rebuild may make more sense if the system is unsupported or the changes you need would be difficult to maintain.

Often, yes, and desfinitely with Umbraco. Depending on your website and booking service, you may be able to add a booking link, embed a calendar or connect a more integrated system. The right option depends on what customers need to book, whether they need to pay and how you manage availability.

Still have a question?

You don’t need to know the technical terms or have a finished brief. Get in touch and tell me what’s frustrating you about your website, or what you’d like it to do.

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